How do I purchase mobile content from WizWak .com?

Ordering is simple! Payments may be made by billing to your Paypal account or to your credit card and soon to your phone bill. You can purchase ringtones/graphics right now by clicking HERE. After your purchase, you will receive a special SMS text message that will enable you to download any content you have ordered.

Can I send my ringtones/graphics to different telephone numbers?

Yes! You can send your video anywhere you wish! simply enter the telephone number you wish to send the clip to.



How can I find out the model of my phone?

You can find the model of your phone by following these steps:

1. Turn off your phone
2. Remove your phones battery and look underneath

You may also check for your phone on our Phone Finder page.

Why is my carrier not supported by your site?

At this time, not all carriers and operators support outside mobile portals. If you want WizWak .com content to be supported by your carrier please contact your carrier directly and request our content. 

How long does it take for my order to get to my phone?

Usually you’ll get your order within a few seconds. When network traffic is unusually high, this process might take up to an hour or more. Please be patient! Please review the informational SMS sent to access the download directly or check your email for additional download options.

What if my order link doesn't arrive?
It can take up to several minutes for your order link to arrive. Make sure that your phone has Internet access and can receive video. Also make sure that your inbox is not full. If you still don't receive your game link, you can launch your phone's web browser and go to WizWak .com. Enter your phone number, and then your content link will display. If you continue to have problems, contact support@ WizWak .com. Include your order number, phone number, phone model and wireless carrier with a description of the problem you are having.

Why do I need to have text-messaging and Internet service enabled?
You need text-messaging (SMS) and Internet service enabled so we can send you the items that you have purchased.  We use text messaging to send you an Internet link that then downloads your purchased products.



In addition to the cost of the video, does it cost money or airtime to download the video?

Most wireless carriers bill in increments of kilobytes (KB) for data usage, not minutes. This means that you are only billed for the data you send or receive through the network. See your operator's terms and conditions for how data sessions are billed in your plan.

How many video can I store on my phone at one time?

The exact number will depend on your phone, the size of the video, and how many other applications you have downloaded.



Can I delete the video stored on my phone?

Yes. You can add or remove them from your phone. Depending on your carrier, you may be able to retrieve the application to your phone without re-purchasing it.



How can I contact the Customer Support team?

Please make sure that your question cannot be answered here before contacting our support team. You can reach the WizWak .com support team by clicking HERE.